Tuesday, December 22, 2009

Aim For Service

"Aim for service and success will follow."

-- Albert Schweitzer


"Great customer service has to come from the inside out. You cannot mandate it. You can't threaten, reward, or coerce people to care. You can only awaken the desire and then give them the permission and encouragement to make it come alive at work."

-- Ken Blanchard & Barbara A. Glanz, author
The Simple Truths of Service


"It is easy to sit up and take notice, what is difficult is getting up and taking action."

-- Honore de Balza

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